Privacy Policy — awan4d

awan4d operates an online sports betting and gaming platform accessible at awan4d.cam, serving Members primarily located across Indonesia — including major cities such as Jakarta, Surabaya, Bandung, Medan, Bali, Semarang, and Yogyakarta. As a platform that handles financial transactions, identity verification, and real-money wagering activity, we are entrusted with sensitive personal information and we take that responsibility seriously.

This Privacy Policy sets out the framework governing how awan4d, as the data controller, collects, processes, stores, protects, and in specific circumstances shares the personal data of our Members and site visitors. It has been prepared to reflect internationally recognized data protection principles, including purpose limitation, data minimization, storage limitation, integrity, and confidentiality.

This policy should be read in conjunction with our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between awan4d and each Member.

For the purposes of this Privacy Policy, the following definitions apply:

• "Platform" — the awan4d website, mobile interface, and all associated services at awan4d.cam.
• "Member" / "You" — any individual who holds a registered account on the Platform.
• "Visitor" — any individual who accesses the Platform without registering an account.
• "Personal Data" — any information that identifies or could reasonably identify a natural person, including name, date of birth, email address, bank account details, IP address, and device identifiers.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, alteration, or deletion.
• "Data Controller" — awan4d, as the entity that determines the purposes and means of processing Personal Data.
• "Third-Party Processor" — any external service provider that processes Personal Data on behalf of awan4d under a data processing agreement.
• "KYC" — Know Your Customer, the identity verification process used to authenticate Member identity, age, and residential address.

awan4d collects Personal Data in several categories, depending on how you interact with the Platform. The following table summarizes the categories of data we collect and examples of the specific data points within each category:

awan4d collects your Personal Data through the following channels:

4.1 Direct Submission

Data you actively provide to us when you register an account, complete your KYC verification, make a deposit or withdrawal request, contact customer support, respond to a survey, or participate in a promotion. This includes all form inputs, uploaded documents, and written communications.

4.2 Automated Technical Collection

Data collected automatically as you interact with the Platform, including IP addresses, device fingerprints, browser metadata, session timestamps, and navigation paths. This data is gathered through server logs, cookies, pixel tags, and similar tracking technologies described in Section 10.

4.3 Third-Party Sources

Data received from authorized third-party partners for specific, limited purposes, including:

• Payment processors (e.g., bank transfer gateways, OVO, DANA, GoPay infrastructure providers) who confirm transaction status and account ownership.
• Identity verification service providers who validate the authenticity of KYC documents against external reference databases.
• Fraud prevention and anti-money laundering (AML) screening services that cross-reference Member details against watchlists and risk databases.
• Analytics providers who aggregate behavioral data to help awan4d understand overall Platform usage patterns.

awan4d processes your Personal Data only for specific, legitimate purposes. The primary purposes are as follows:

• Account Management: To create, maintain, and administer your Member Account, including authenticating your identity at login and processing your settings preferences.
• KYC & Age Verification: To verify that you are at least 21 years of age and are the legitimate holder of the payment methods associated with your account, as required by our Terms & Conditions and responsible gaming obligations.
• Payment Processing: To facilitate deposits and withdrawals via Indonesian banking rails (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI) and digital payment platforms (OVO, DANA, GoPay, ShopeePay, LinkAja), and to maintain an accurate transaction record.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, bonus abuse, and other prohibited conduct on the Platform.
• Responsible Gaming Monitoring: To identify Members who may be displaying signs of problem gambling and to proactively offer responsible gaming tools, including deposit limits, time-outs, and self-exclusion where appropriate.
• Customer Support: To respond to your queries, complaints, and requests through our 24/7 support team, and to maintain records of all support interactions for quality assurance and dispute resolution.
• Platform Improvement: To analyze usage patterns and behavioral data to improve game offerings, user experience, payment flows, and promotional strategies.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform news where you have given consent to receive such communications. You may withdraw consent at any time.
• Legal & Regulatory Compliance: To fulfill our obligations under applicable laws and regulations, including responding to lawful requests from regulatory authorities, courts, or law enforcement agencies.

awan4d processes your Personal Data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract with you as a Member — including account registration, identity verification, payment processing, and wager settlement.
• Legitimate Interests: Processing necessary for awan4d's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and analytics — provided those interests are not overridden by your privacy rights.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including AML checks, record-keeping requirements, and responses to official information requests.
• Consent: Processing for marketing communications and non-essential cookies, where your freely given, specific, informed, and unambiguous consent has been obtained. Consent can be withdrawn at any time without affecting the lawfulness of processing prior to withdrawal.

awan4d does not sell, rent, or trade your Personal Data with any third party for marketing purposes. We share your data only in the limited circumstances described below:

7.1 Service Providers

We engage trusted third-party service providers who process Personal Data on our behalf under strict data processing agreements. These include: payment processing providers, KYC and identity verification partners, anti-fraud screening services, cloud hosting and data storage providers, CDN providers, and customer support tooling vendors. These providers are authorized to process data only to the extent necessary to perform their contracted functions and are contractually obligated to protect your data in accordance with applicable privacy laws.

7.2 Group Entities

Where awan4d operates as part of a corporate group, Personal Data may be shared with affiliated entities for infrastructure consolidation, security operations, and regulatory compliance purposes. All group entities handling your data are bound by the same privacy standards described in this policy.

7.3 Regulators & Law Enforcement

We may disclose Personal Data where we are legally required to do so, including in response to a valid court order, law enforcement request, or a demand from a regulatory authority with lawful jurisdiction. Where legally permissible, we will notify you before such disclosure.

7.4 Business Transfer

In the event of a merger, acquisition, or sale of assets, your Personal Data may be transferred to the acquiring entity as part of the business transaction. The receiving entity will be bound by this Privacy Policy or a substantially similar policy prior to assuming control of your data.

7.5 Your Consent

We may share your data with third parties where you have provided explicit consent for such sharing, such as participation in third-party promotional partnerships.

Your Personal Data is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods are as follows:

Once the applicable retention period expires, Personal Data is securely deleted or irreversibly anonymized. Anonymized data may be retained indefinitely for statistical and analytical purposes, as it no longer identifies any individual.

awan4d is committed to protecting your Personal Data through a comprehensive, multi-layered security framework. The following safeguards are in place to protect your information against unauthorized access, alteration, disclosure, or destruction:

• Transport Layer Security (TLS): All data transmitted between your browser and the awan4d server is encrypted using TLS 1.2 or higher, the industry standard for secure web communication.
• Encryption at Rest: Sensitive data stored on our servers — including identity documents and payment information — is encrypted using AES-256, a military-grade encryption standard.
• Access Control: Access to Member data is restricted to authorized personnel on a strict need-to-know basis. All staff access is logged and monitored.
• Two-Factor Authentication: We strongly encourage Members to enable two-factor authentication (2FA) on their accounts. awan4d support personnel will never ask for your one-time passcode.
• PCI-DSS Alignment: All payment card data handling processes are designed to align with the Payment Card Industry Data Security Standard (PCI-DSS).
• Regular Security Audits: Our systems undergo periodic penetration testing, security audits, and vulnerability assessments conducted by independent third-party security professionals.
• Fraud Monitoring: Continuous automated monitoring detects unusual or suspicious account activity, including anomalous transaction patterns, multiple-account indicators, and device fingerprinting.

awan4d uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze Platform usage. Cookies are small text files stored on your device when you visit a website.

10.1 Types of Cookies We Use

• Essential Cookies: Required for the core functionality of the Platform, including session authentication, account security, and fraud prevention. These cannot be disabled.
• Preference Cookies: Remember your settings, including language, currency display, and interface preferences, to personalize your experience.
• Analytics Cookies: Help us understand how visitors interact with the Platform — which pages are most visited, session duration, and navigation patterns. This data is aggregated and does not directly identify you.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of campaigns. These are set only with your explicit consent.

You can manage or disable cookies through your browser settings. However, note that disabling essential cookies may impair your ability to access certain features of the Platform, including betting and deposit functionality.

As a Member of awan4d, you hold the following rights regarding your Personal Data. To exercise any of these rights, contact our support team at [email protected].

• Right of Access: You may request a copy of the Personal Data we hold about you, along with information about how it is processed.
• Right to Correction: You may request that we rectify any inaccurate or incomplete Personal Data we hold about you. Please keep your account details current to enable accurate service delivery.
• Right to Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing. Note this right does not apply to data we are legally required to retain.
• Right to Restriction: You may request that we limit the processing of your Personal Data in specific circumstances, such as while a dispute concerning the accuracy or lawfulness of processing is being investigated.
• Right to Data Portability: You may request your Personal Data in a structured, commonly used, machine-readable format and transmit it to another controller where technically feasible.
• Right to Object: You may object to processing based on legitimate interests, or to marketing communications at any time.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all valid requests within 30 days of receipt. Where a request is clearly unfounded, excessive, or repetitive, we may charge a reasonable administrative fee or decline to act on the request.

awan4d is strictly an adults-only platform. You must be at least 21 years of age to register an account or use the Platform, in accordance with our Terms & Conditions.

We do not knowingly collect Personal Data from any individual under the age of 21. If you believe that an individual under 21 has provided Personal Data to us or registered an account, please contact us immediately at [email protected] and we will take immediate action to delete the account and associated data.

The awan4d Platform may contain links to, or integrations with, third-party websites and services, including game studio platforms and social media channels. awan4d does not control and is not responsible for the privacy practices, content, or data collection policies of such third-party services.

Where you interact with a third-party service through the awan4d Platform, we encourage you to review the privacy policy of that third-party service before providing any Personal Data. awan4d's Privacy Policy applies exclusively to data collected through the awan4d Platform and does not govern data processed by third parties.

awan4d may update or amend this Privacy Policy from time to time to reflect changes in our data practices, Platform features, or applicable legal requirements. The most current version will always be published on this page, with the date of last revision displayed at the top.

• For material changes that substantially affect your rights or how we handle your data, we will provide at least 7 days' advance notice via the registered email address on your account.
• Where required by law, we will seek your explicit consent to certain changes in processing activities.
• Continued use of the Platform following the effective date of revised terms constitutes your acceptance of the updated policy.
• If you do not agree with the changes, you may request account closure and data deletion by contacting our support team.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your Personal Data, please contact our dedicated privacy team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Email queries are typically answered within 2–4 hours during peak hours (08:00–24:00 WIB)
• Languages: Bahasa Indonesia and English

By using the awan4d platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, and storage of your Personal Data as described herein.